Included
Basic Support
Essential infrastructure support for customers who prefer to manage their own servers.
What's Included
- 24/7 Ticket Submission
- Hardware and Infrastructure Monitoring
- Network Connectivity Troubleshooting
- Basic Network Diagnostics
- Server Power Cycle and Reboot Assistance
- Operating System Reinstallation
- Initial Server Deployment Assistance
- Hardware Failure Investigation
Support Response Target Initial Response: Within 24 Business Hours
Support Conditions
- Support is provided exclusively through the ticket system.
- Support response times apply to business days only.
Not Included
- Software and Application Troubleshooting
- Server Administration
- Firewall Configuration
- Manual Backup and Restore
- Custom Software Installation
Popular
Business Support
Enhanced technical assistance for businesses and professional server users.
Everything in Basic, plus:
- Priority Ticket Handling
- Basic Operating System Troubleshooting
- Network Configuration Assistance
- Basic Firewall Configuration Assistance
- Daily Backup Monitoring (if a backup service has been purchased)
- Basic Server Performance Diagnostics
- DNS Configuration Assistance
- Service Availability Checks
- Operating System-Based Installation Assistance
- Operating System Configuration Guidance
Support Response Target Initial Response: Within 8 Business Hours
Support Conditions
- Support is provided exclusively through the ticket system.
- Installation and configuration assistance is limited to operating system-level operations.
- Support is provided on an informational and guidance basis only.
- Custom software, third-party applications and specialized software installation are not included.
- Response times apply to business days only.
Not Included
- Full Server Administration
- Application-Level Debugging
- Custom Development
- Custom Software Installation
- Continuous System Management
Advanced
Premium Support
Priority technical assistance for production environments and demanding workloads.
Everything in Business, plus:
- High-Priority Ticket Handling
- Advanced Network Troubleshooting
- Advanced Firewall Configuration Assistance
- Advanced Operating System Diagnostics
- Backup and Restore Assistance (if a backup service has been purchased)
- Server Resource Optimization Guidance
- Advanced Performance Analysis
- Security Configuration Guidance
- Web Server Configuration Assistance (Nginx / Apache)
- Database Service Troubleshooting (MySQL / MariaDB)
- Priority Incident Investigation
- WhatsApp Support Access
Support Response Target Initial Response: Within 4 Hours
Support Conditions
- Priority support through the official ticket system.
- WhatsApp support access for technical assistance and communication.
- WhatsApp availability is subject to published support operating hours.
Not Included
- Full-Time Server Administration
- Application Development
- Guaranteed Resolution Time
- Third-Party Software Support
Fully Managed
Managed Support
Comprehensive server management for customers who want to focus on their business instead of infrastructure administration.
Everything in Premium, plus:
- Dedicated Server Administration
- Operating System Updates and Maintenance
- Security Updates and Patch Management
- Firewall Management
- Server Service Installation and Configuration
- Web Server Management (Nginx / Apache)
- Database Server Administration
- Backup Scheduling and Management (if a backup service has been purchased)
- Backup Restoration Assistance
- Server Performance Optimization
- System Health Monitoring
- Proactive Issue Detection
- Incident Management
- Configuration Management
- Direct Phone Support
- WhatsApp Support Access
Support Response Target Initial Response: Within 3 Hours
Support Conditions
- Priority support through the official ticket system.
- Direct phone support access.
- WhatsApp support access.
- Support response targets are subject to applicable support operating hours.
Service Limitations
- Application Development Not Included
- Custom Software Development Not Included
- Third-Party License Fees Not Included
- Major Migration Projects May Require Additional Fees
- Managed services are subject to server specifications and agreed management scope.
Copyright © 2026 All Rights Reserved
